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SIP Trunking

Last Updated: April 15, 2019 // 4:24 PM


SIP Trunking allows a customer to integrate one or more phone systems directly into our data centers. Phone participants can then connect to BlueJeans over IP instead of PSTN from any phone registered to a PBX phone system that has a SIP Trunk to BlueJeans.

Primary Benefits:

  • Better audio quality
  • Lower costs for your enterprise
  • Additional security (calls can be encrypted via SIP Trunk)



SIP Trunking can be enabled for any Advanced Services customer. Please contact your Account or Success Manager to have the feature enabled for your Enterprise Group.



Q: Is there a traditional IVR for the SIP Trunk?

Yes, the IVR for SIP Trunk endpoints is the same as PSTN callers. Localized IVR prompts are available in English, French, German, and Spanish.


Q: Are there any BlueJeans-specific steps required for the setup?

Only that our Standard Ports must be open on the voice network.


Q: What signaling and codec options are supported?

Signaling on TLS (preferred) and TCP are supported. The following audio codecs are supported: G.722 (Preferred), G.711 and G.729.


Q: Are there any countries where SIP Trunking is not available?

Users in the following countries should review their local regulations on SIP Trunks before proceeding:

  • China
  • India
  • South Korea
  • UAE

Countries prohibited from using BlueJeans will be unable to access the SIP Trunk.