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Collecting SAML traces using Firefox

Last Updated: December 7, 2018 // 8:09 AM

To capture the SAML traces on Firefox with the help of SAML-Tracer Add-on, please follow the steps below :

  1. Download and install the SAML tracer Add-on from - https://addons.mozilla.org/en-US/firefox/addon/saml-tracer/
  2. Restart Firefox.
  3. Locate and click on the SAML tracer icon (orange in color) in the upper right-hand corner of the browser.
  4. Now, reproduce the issue (by accessing the URL where you are unable to login using SSO).
  5. Open the SAML tracer box and look for the message that mentions 'POST' in the upper box. Click on this POST message.
  6. Now, click on the 'SAML' tab in the bottom box and copy the message seen on this SAML tab and email it to us.
  7. If you see more than one POST message, click on SAML tab for every POST message, copy these message details and send it to us.