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How to upload logs from a BlueJeans Room

Last Updated: December 21, 2017 // 8:19 AM

Overview

If you encounter an issue while using your BlueJeans Room, then please upload the logs from the system and contact our Support Team for assistance. Follow the instructions below, based on which BlueJeans Room setup you've deployed, to upload logs.

 

Uploading Logs from a Dolby Conference Phone

  1. Tap the button to access Settings
  2. Tap the Report an Issue button

  1. Enter a brief comment so the Suppor Team can identify your logs
  2. Tap the Report button to upload the logs
  3. Once the log files have been uploaded, please send an email to support@bluejeans.com
    • A case will be created and a Support Engineer will be assigned to investigate

 

Uploading Logs from a Paired iPad

  1. Tap the Settings button
  2. Leave a comment so that the Support Team can identify your logs
  3. Tap the Upload button to send the logs

  1. Once the log files have been uploaded, please send an email to support@bluejeans.com
    • A case will be created and a Support Engineer will be assigned to investigate

 

Uploading Logs from an Unpaired iPad

  1. Tap the Report an Issue button
  2. Leave a comment so that the Support Team can identify your logs
  3. Tap the Upload button to send the logs

  1. Once the log files have been uploaded, please send an email to support@bluejeans.com
    • A case will be created and a Support Engineer will be assigned to investigate

 

Manually Retrieving logs from the Room PC

In the event that the logs from the Room PC are not captured from the Log Upload process, then they can be manually collected and emailed to the Support Team (support@bluejeans.com) from the following filepath:

  • C:\Users\(user_profile)\AppData\Local\BlueJeans\Huddle\logs