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Managing Fraud

Last Updated: February 4, 2019 // 9:07 AM

BlueJeans has built-in mechanisms to help catch any fraudulent activity happening on an account or meeting. Once caught, the impacted user and IT admin are notified about any locked resources via email and are provided instructions to resolve.

BlueJeans can detect fraudulent activities related to the following scenarios:

  • Login attempts
  • Meeting join attempts

 

Login Attempts

When an illegitimate attempt is made to access an account using incorrect credentials, the account will be locked after a certain number of failed tries. Please note that BlueJeans can only detect fraudulent activity for non-SSO accounts.

 

Account Owner Experience

The owner of the account will receive an email regarding their account being locked and actions they can take to resolve.

After clicking the link contained in the email, the user will be taken to an "account unlocked" page. After this, the user is free to log in to their account.

A follow-up email notification is sent to the user regarding their account being successfully unlocked.

 

Admin Experience

Similarly, admins will receive an email notification regarding user accounts becoming locked due to fraudulent activities.

Admins can click the link contained in the email or manually log in to the BlueJeans admin portal and navigate to "Manage Fraud". The impacted user account will be listed under "Locked Accounts".

Clicking the "UNLOCK" link associated with the user will unlock the user's account, enabling login.

 

Meeting Join Attempts

When an illegitimate attempt is made to join a meeting using incorrect credentials, the ability to join that meeting will be locked and an informational screen displayed to the joining party.

 

Account Owner Experience

The owner of the meeting will receive an email regarding the blocked IP address and actions they can take to resolve.

After clicking the link contained in the email, the user will be taken to an "IP unblocked" page. After this, the user can once again attempt to join the meeting.

A follow-up email notification is sent to the user regarding their meeting being successfully unlocked.

 

Admin Experience

Similarly, admins will receive an email notification containing details of the locked meeting.

If for any reason the owner of the meeting is unable to complete the unlock process, the admin will be able to assist. Admins can click the link contained in the email or manually log in to the BlueJeans admin portal and navigate to "Manage Fraud". The impacted meeting will be listed under "Locked Meetings".

Clicking the "UNLOCK" link associated with the meeting will unlock the meeting, enabling the user to reattempt joining.