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Meeting invites not being received by some participants

Last Updated: September 22, 2017 // 9:19 AM

In some environments, users may have an email spam filtering service such as Postini or other solutions deployed. When this is the case, invitations from BlueJeans can end up in their spam folder. To remedy this, those users should "whitelist:"

    @bluejeans.com, and
    @bluejeansnet.com

Note: There is a known bug in Barracuda firmware version 5.1.1.004 that will cause recursive lookups to fail. Please upgrade the Barracuda firmware to version 5.1.1.006 in order to start receiving meeting invitations from BlueJeans.

For instructions on how to schedule a meeting (sending invitation emails to participants), click here

Open this PDF for how-to whitelist instructions.