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How to mitigate poor audio experience with incompatible audio devices

Last Updated: July 20, 2017 // 12:57 PM

During a meeting, participants may experience fluctuations in audio levels or echo coming from those who are using specific audio devices that are less compatible with BlueJeans. Included below is a list of devices that are not ideal to use with the BlueJeans service:

  • Realtek ALC269
  • Logitech C920 on Mac
  • HDMI Speakers
  • Logitech BCC950
  • Logitech C615 on Windows
  • Logitech Pro9000
  • VMWare
  • Parallels

For steps on how to mitigate the issue, Click Here or download the attached PDF document.