Live demo

Email Alerts for Meeting Ratings in Command Center

Last Updated: March 23, 2018 // 11:18 AM

Overview

Group Admins and Users enabled with Command Center Pro can set up email alerts that will send notifications based on the Meeting Ratings provided by Participants at the end of a meeting. Alert Recipients will receive an hourly digest with ratings posted by participants during that hour. The email alert will contain the Meeting ID, Participant Info, timestamp and a link to Command Center for more details.

 

How to Setup Email Alerts

To create a new Email Alert, open Command Center and follow the steps below:

  1. Click the Alerts button to access all of the alerts for your Enterprise Group
  2. Click the CREATE NEW ALERT button

  1. Set the Rating Threshold for the alert
    • Ratings are provided by Participants after they leave meetings and are on a 1 to 5 scale; 1 being Bad and 5 being Excellent.
    • Example: If the threshold is set to 2, then the alert will trigger when a participant leaves a Meeting Rating of 1 or 2.
  1. Add the email addresses of the Recipients that will receive the email alert if the threshold was triggered
    • Adding the email alias for your Help Desk (e.g. company@zendesk.com) will automatically create tickets when alerts are triggered.
  2. Click the CREATE button to save and activate the new alert

Please Note:

  • If you do not receive an Email Alert from Command Center, then please check your Spam/Junk folder to confirm they are not being filtered.
  • Whitelist cc-alerts@bluejeans.com as the sender address if your email environment restricts unknown emails.

 

Managing Alerts

Clicking the Alerts button in Command Center will give you a list of all the Alerts that have been created for your Enterprise Group. Group Admins can manage their group's Alerts by deactivating/reactivating, editing, or deleting any of their existing alerts.