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Submit a Case

Please fill out the form below to submit a new case to BlueJeans Support. The provided contact details should be for the Point of Contact.
 
 

Need Help?

- Check out the BlueJeans Support Center for how-to articles, getting started guides, video tutorials, and more!

- View our Status Page to view the platform's status and subscribe to receive automated updates for any Maintenance or Incident notifications.

 

How to Contact Support

- Web: Use the web form on this page to submit a new case.

- Chat: Click here or use the chat icon at the bottom of the web page to start a live chat with our Support Team.

- Phone: Call us anytime (24/7) to resolve urgent or complex issues. Please reference your case number if you're calling regarding an open existing case.

Already Have a Case?

Request an Update

You can request an update for an existing case at any time using the following methods:

  • Email: Reply to the confirmation email or the last received email from BlueJeans Support requesting an update.
  • Chat: Start a live chat session by clicking here and referencing your existing case number.

 

Escalate a Case

Should you need to escalate a critical issue or feel that your Support Case is not being addressed appropriately, our Support Leadership Team is here to help.

Simply call +1 (209) 353-0502, leave a detailed voicemail, and a manager will return your call within one hour to help resolve your issue. Please provide the following information in your voicemail:

  • Original Case Number
  • Your Name
  • Company Name
  • Phone Number
  • Brief Description of your issue

 

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